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Question 44 of 87
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Select one answer.
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B instead of A as the company wants to minimise cost.
An SLA (Service Level Agreement) defines the expected response time for resolving critical issues in a service. In this case, the organization requires a 2-hour SLA, meaning that in the event of a major issue (Priority 1 incident), Google Cloud Support must respond within 2 hours or less. Best Support Option for a 2-Hour SLA: The correct answer is B. Enroll in Enhanced Support because it offers: 1-hour response time for Priority 1 (P1) issues, which meets the 2-hour SLA requirement. 24/7 support for critical issues at a lower cost than Premium Support. Technical account assistance and faster response times for escalated issues
The correct answer is B. Enroll in Enhanced Support because it provides a 1-hour response time for Priority 1 issues, which meets the 2-hour SLA requirement, while keeping costs lower than Premium Support. Why Not the Other Options? A. Premium Support – While it offers the fastest response times and dedicated Technical Account Management, it is more expensive and not necessary for a 2-hour SLA. C. Standard Support – This has a 4-hour response time for Priority 1 issues, which does not meet the 2-hour SLA requirement. D. Basic Support – Does not provide any SLA guarantees or fast response times, making it unsuitable for a critical application.