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The Service Admin's absence is not a sufficient reason to cancel a process mapping workshop where the main actors (stakeholders) are available.
B. Cancel the workshop and reschedule it to a date when all stakeholders are available. The business analyst (BA) should cancel the workshop and reschedule it to a date when all stakeholders are available. Effective process mapping sessions require the participation of all key stakeholders who are involved in the support process. By having all stakeholders present, the BA can ensure that the mapping session captures a comprehensive and accurate representation of the current support process and identifies areas for improvement. Why not other options? Option A (Proceed with the workshop with available stakeholders) may lead to incomplete process mapping and potential biases in the analysis due to the absence of key stakeholders. Option C (Hold one-on-one sessions with each stakeholder before the workshop) could be time-consuming and might not achieve the same level of collaboration and collective understanding as a live, group session.
I think here better approach would be C. Hold a one-on-one diagram session with each stakeholder before the workshop. The goal of the workshop is to get input from all of the stakeholders on the current support process and to identify opportunities for improvement. If some of the stakeholders are not available for the workshop, then the BA will not be able to get their input.