Salesforce Certified Platform App Builder Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• 1

  D. Creating a permission set that allows read-only access to the field via field-level security and assigning it to the agent provides the desired solution. A permission set is a collection of settings and permissions that can be assigned to individual users to grant additional access beyond their profile settings. By creating a permission set specifically for the read-only access to the custom field and assigning it to the customer service agent, you can provide the necessary access without making broader changes to profiles or creating unnecessary overhead. Not B. Updating the Customer Service Profile already assigned to the agent to allow for read-only access to the field via field-level security would grant access to all users assigned to that profile. It would not specifically address the requirement of granting access to only the customer service agent.

• Chose B3

  B is correct but wouldn't it be easier just use sharing rules?

• 2

  A is Correct. You don't need permission sets because the profile "Customer Service Profile" is still assigned to the agent.