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Question 42 of 134
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B is the correct answer
Explicação: Se o objetivo é reduzir o número de ações dos funcionários do call center, o impacto mais direto e mensurável será na duração média da chamada. Um chatbot LLM bem implementado pode: Ajudar os atendentes com respostas rápidas e precisas. Reduzir o tempo necessário para buscar informações. Aumentar a eficiência no atendimento ao cliente. Tudo isso contribui para chamadas mais curtas e eficazes, o que é um indicativo claro de ganho de produtividade.
B. Average call duration: This metric is a direct measure of how much time call center employees spend responding to customer questions. By implementing an LLM chatbot, the company aims to reduce the number of actions that call center employees need to take, which should lead to a decrease in average call duration. If the chatbot can effectively answer customer questions, employees can resolve issues more quickly or be less involved in the conversation, leading to shorter calls.