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Question 49 of 61
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C. https://help.salesforce.com/s/articleView?id=sf.data_about_analytic_snap.htm&type=5
B. Report based on custom report type using cases and business hours. The report should be based on a custom report type that includes the Case object and a custom object that tracks business hours. The report should be filtered to only include cases that are open and have a last modified date before 5:00 p.m. each day. Option A is not appropriate because the unit equals business hours does not directly address the requirement of cases remaining open as of 5:00 p.m. each day. Option C is not appropriate because reporting snapshots capture data at a specific point in time and cannot be filtered by a specific time each day.