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Question 42 of 61
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Select 2 answers.
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The correct answers are B and C. B. Offering a chat button on the company website can allow customers to submit support requests in real-time through chat sessions with customer service representatives. C. Enabling Chatter Questions in the company's Customer Community allows customers to submit support requests through a Q&A format. This can help to reduce the workload of customer service representatives by allowing customers to answer each other's questions.